Komorebi for Consumers

What do I need to use Komorebi?

Using Komorebi is very simple. All you need to have access to is a QR reader enabled App on your smartphone and an internet connection. Nowadays, many Social Networking Apps have a QR reader embedded. For example, on Facebook, you can either search for it by typing QR in the search box or be presented with a QR icon in it to engage your camera and scan a code. WeChat has an option to scan a QR code as well in the Discover tab. Google Chrome (on iOS) has a QR reader as part of the keyboard while you click on the search field. iOS 11 camera App has an embedded QR reader function as well.

Just point to a QR code, scan and open the link.
Alternatively, you can go to www.komorebi-insight.com and log in from there.

Why I have been asked to log in?

Logging in enables you to report issues and provide feedback directly to the brand or organization in order for them to provide you with a better customer service and be able to improve their product and services. If you decide to follow the brand or organization, or an item this will also allow them to send you customized and personalized communication per your request, which you can always revoke.

In addition, by logging in you can access all your previous scans and manage your previous purchases and warranties in one place, as well as having the ability to share items information through social networks if you desire.

What information do you receive from Facebook and Google about me?

Both Facebook and Google are working as a convenient handshake mechanism only to identify that you are the same user as last time. We can only receive your id you are logging in with, your name and your image. Nothing more!

Why at times am I being asked to provide additional information about myself?

Organizations that provide content to you through Komorebi may request specific information depending on your actions. For example, it is customary when registering a purchase in order to be eligible for warranty to provide your full address and contact details, therefore a company may request this. Other organizations may ask for information in order to understand better their audience and improve their products or services, where in that case the information collected is anonymous to them. Each organization may require different pieces of information and it is up to you to decide what and whether you would like to provide such information or not.

How do I turn notifications and announcements from organizations off?

There are several ways you can easily control whether or not to receive announcements and notifications. Notifications are usually on items so if remove a ‘favourite’ status from an item you would no longer receive notifications on it. Just access your History and then Favourite through the menu to access this function. You also have a ability to control each company through the menu by accessing ‘Terms and Privacy’ and the ‘Privacy settings’. There you can decide which companies can send you what sort of information. Disabling it there will also remove favourite status for items of that organization. Please note that in case you report and issue or provide feedback your name will be presented to to the organization.

Why do I need to set up communication using Facebook Messenger and/or email?

Komorebi offers you several ways where you could receive responses to issues and feedback you have provided, receive warranties, be notified of product related updates, and be provided with announcements per your request. Currently supported are Facebook Messenger and email. This also serves as a channel to confirm and activate your initial login credentials.

We are committed to safeguarding the privacy of our consumer and audiences; this policy sets out how we will treat your personal information.

Please click here to see our privacy policy.